VitalityHealth Claims Insights Report.
The changing face of healthcare
In our first ever Health Claims Insights Report, we explore how private medical insurance is evolving and demonstrate how our model is playing a key role in the transformation of the health insurance market.The report explores lifestyle behaviour and the role of prevention in health insurance, the growth in primary care services, engagement with digital healthcare journeys and more.
Prevention is better than claim
Incentivising healthy lifestyle choices in a way that positively impacts lives and helps to prevent claims carries significant benefits.
Use of primary care services has grown exponentially
Vitality pioneered the introduction of digital primary care pathways for health insurance through the launch of Vitality GP in 2015, since then, several key trends have emerged.
Engagement with digital healthcare journeys is at record levels
The pandemic has brought with it widespread innovation within digital healthcare. Care requests, claims journeys and appointment bookings are all taking place online at record levels.
The UK is facing a growing mental health challenge
The mental health challenges of the pandemic only continued during 2021 and this was reflected within our data. This is supported by findings of the NHS who reported a record high of over four million mental health referrals in 2021*.
The demand for physiotherapy is increasing
Physiotherapy claims have, in line with other primary care services, continued to increase. 60% of physiotherapy claims are now going through a digital triage journey delivered by our partner Ascenti.
Cancer care is advancing
As well as access to the latest forms of therapy and surgery, health insurance has expanded to provide end-to-end support to people – from prevention through to diagnostics and post-treatment care.
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