How we're continuing to evolve the healthcare landscape.

Our most recent enhancements:

Enhanced primary care offering: Up to six sessions of physiotherapy for all clients as part of Core Cover, through our Priority Physiotherapy network. This means that all clients have access to comprehensive primary care benefits including Vitality GP, Talking Therapies, and physiotherapy.

Increased our mental health coverage even further: 

1. Becoming the first insurer to disregard medical underwriting for in-network Talking Therapies
2. Not longer excluding any medical conditions for in-network Talking Therapies. This enhancement expands counselling and CBT access to all clients regardless of their condition history or underwriting decision¹
3. For clients who have Mental Health Cover included on their plan, we removed our annual limit on in-patient and day-patient treatment and replaced this with cover for multiple acute episodes of up to 28 days each for both in-patient and day-patient treatment²

End-to-end cancer treatment and support: Introduced a range of support services and pathways for clients who are going through a cancer claim as well as our Cancer Treatment Support Programme. Plus, we increased our monthly Cancer Benefit Booster contributions to a maximum of £1,500 for Vitality Pink members³.

The next evolution of Care Hub: Enabled all members to request care online and allowing more members to self-declare their medical history.

We’ve updated our pre-sales materials to include all of the latest enhancements mentioned above. Visit our literature library to download the latest material. We’re also working to update our terms and condition documents.

1. Available on all Personal Healthcare, Business Healthcare and Corporate Healthcare plans as part of Core Cover. Excludes members on Healthcare Trusts, Vitality at Work Business, Vitality at Work Enterprise plans.
2. In-patient and day-patient benefit limits will be fully restored once 56 days have elapsed since the last in-patient or day-patient treatment. Available on all Personal Healthcare and Business Healthcare plans that include the Mental Health Cover option. Excludes Corporate Healthcare plans and Healthcare Trusts. Mental Health Cover is not available on Vitality at Work Business, Vitality at Work Enterprise or Vitality Essentials, which means this change does not affect those products.
3. To qualify for this benefit, your client will need to have either a VitalityHealth Personal Healthcare or Business Healthcare plan (excluding Vitality at Work and Vitality Essentials) or a VitalityHealth Corporate Healthcare plan that includes Vitality Plus, as well as a VitalityLife plan with Serious Illness Cover that includes Vitality Plus.