Claims and benefits report.
We're here when your clients need us the most.
During a year when the coronavirus pandemic had a huge impact on people’s lives, we remained focused on being there for our members and their families when they needed us most – we’re extremely proud to have paid out a record £92m in claims.
Our claims and benefits report also demonstrates how we’ve helped our members live longer, delay the onset of disease and reduce the risk of complications or death from COVID-19.
We’re continually exploring ways that we can best support your clients. Rest assured we’ll deal with your clients claim as quickly and smoothly as possible, considering their individual circumstances to provide the right support and outcome for them and their loved ones.
2020 at a glance.
Supporting members during the pandemic.
COVID-19 affected a diverse range of members, across different ages and genders, despite this, there were a number of key trends.
The Vitality Programme.
In 2020 members not only benefited from better health, but they also generated £14m of additional value through the partners introduced by Vitality at Home – a benefit that was designed to incentivise members to stay healthy during the pandemic.
Create personalised reports.
Based on our 2020 data, you can explore the most likely insurance claims and popular Vitality benefits which match your client’s profile.
In this toolkit, you can easily access everything you’ll need to talk to your clients about our claims process. We’ve highlighted the most popular resources in yellow, and you can find a list of the others below.
How Vitality engagement can reduce risk of COVID death
Client guide to making a claim
VitalityLife Claims Charter
Where to next?
With our Personal Protection, we offer your clients the best cover to suit their needs, such as our award-winning Serious Illness Cover.
The idea of Optimiser is simple: the more your clients look after their health, the more likely they are to stay healthy.
We’re the insurer that gives your clients’ something back when they get active, meaning they can benefit without having to claim.
Explore our wide range of online tools, designed to support your client conversations and help you to grow your business.