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Health insurance

Vitality Care Hub

What is Care Hub?

Our Care Hub provides a fully digital way for your clients to make a claim or manage an ongoing claim.

We make it easy for your clients to check details on what their plan covers, what their benefit limits are and what excess they’ll need to pay. They can use the Care Hub to see a Vitality GP, get approval for their care1 and book a virtual or in-person consultation. Plus, they can refer themselves for physiotherapy and mental health support as well as a range of other support services.

All VitalityHealth members with access to Member Zone and with medical benefits on their plan can access the Care Hub.2


Announcing the next generation of health insurance

We're thrilled to share the changes we're making to our health insurance in 2023. Including:

  • Key enhancements to three existing products - cancer risk assessments for all, self-referral for skin analytics and easier access to physio
  • A new Condition Checker Tool available on Quick Quote
  • Improvements to our digital care journey on Care Hub
  • And our brand-new Health Claims Insights report

Digital care is on the rise


User friendly

In 2021 our Care Hub reached over 35,000 users a month.

Video GP

Virtual consultations

Over 100,000 virtual healthcare consultations took place via the Care Hub.

Running shoe

Digital triage

60% of physiotherapy care was via a digital triage journey.

What's included?

Your clients can use the Care Hub to:

Access their plan 24/7

Our Care Hub has everything they need to know about their healthcare plan, all in one place.

Book virtual consultations

Book virtual GP consultations with a Vitality GP.

Self-refer for treatments

Refer themselves for physiotherapy and mental health support.

Request care

Request care for themselves or other people on their plan.

Instant treatment decisions

Once care is requested through the Care Hub - in most cases - they'll receive an instant authorisation decision.

Book appointments

Book a virtual or in-person appointment with a consultant, once they get approval for their care.

Manage their plan

View and manage their approved treatments, bills and payments, and track progress.


Digital authorisation

When your clients need to access onward diagnostics and treatment, they can request care online through the Care Hub and receive an instant authorisation decision. The majority of your clients’ claims can be immediately authorised online.2

Once your client’s claim has been approved, and if they need to see a consultant, they can use the Consultant Finder to find and choose an appropriate consultant.

Booking appointments with Consultant Finder

In three simple steps, Consultant Finder lets your clients search, choose and book an appropriate consultant.

Private hospital
Star users

1 Search

Once your client's care is authorised, they can use the Consultant Finder to find and compare consultants, then book an appointment. When they need to see a specialist, it automatically identifies the consultant’s specialism and your client’s location.

Private hospital

2 Choose

Your clients can filter the search results and view the available consultant’s profiles which include qualifications, experience and specialisms, the hospitals or medical facilities they work from, as well as video consultation capability. Some consultants will also be flagged as Premier Consultants.

Star users

3 Book

Once your clients pick a consultant, they can choose the hospital or medical facility, as well as book an appointment. Many consultants’ calendars will be available through the Consultant Finder, so your client can book the appointment online or request a call back in order to book.

We're here to help.

Your Business Consultant is always ready to support you.


Adviser Hub

Quote, apply and manage your clients online.


Get in touch

Call us on 0345 051 0044. Lines open Monday-Friday 8.30am-5:30pm


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1. While most members will be able to have their care approved online, some members may be asked to book a call-back with our Member Care team. This could be due to the member's acceptance terms or if they have only recently joined Vitality.
2. Care Hub isn’t available to Vitality Essentials or Vitality at Work Enterprise members.