Care Hub
Putting your clients in control of their health care.
The fast, easy way to access care
Care Hub is a fully digital journey for your clients to make a claim, or access care. It connects your clients to the treatment they need, in just a few clicks.
Our goal is to give your clients full control of their end-to-end healthcare. And through Care Hub, they can:
- Access Cancer support and services, like Cancer risk assessments and our fast-track breast consultation service
- Arrange a video GP appointment - at a time that suits them
- Access physio and mental health support, without needing a GP referral
- If referred, choose their consultant and book an appointment straight away
- And keep track of their claims at every stage
A place to book care, all in one place
We're committed to giving your clients a seamless experience.
Through Care Hub your client will be able to:
- Make and manage claims entirely online
- Get an immediate referral from a Vitality GP for onwards treatment - they should expect a confirmation of the authorisation in minutes
- Able to request follow-up tests and treatments, if needed
Key features
Your clients can manage their healthcare, all in one place
Speak to a GP quickly
Your clients can book a video appointment with a Vitality GP, at a time that suits them
Self-refer for treatment
Refer themselves for physiotherapy, mental health support, and Cancer risk assessments
Instant treatment decisions
Once care is requested through Care Hub, they'll receive an instant decision
Select and book consultants
Research and book consultants online, at a hospital local to them
Access their plan 24/7
Care Hub has everything your client needs to know about their plan, all in one place
Manage their plan
View and manage their approved treatments, bills and payments, and track progress
How does Care Hub work?
Arrange care
Care Hub can be accessed on Member Zone, under the Health tab and on the Vitality UK app, by selecting 'Care & Claims'.
Once in Care Hub, your client can book a GP appointment and self-refer for physiotherapy, and mental health sessions.
Receive instant authorisation
Following their GP appointment, if necessary, your client will receive an immediate digital authorisation of their care via email.
This will allow your clients to organise any follow-up appointments, treatments or prescriptions.
Using Consultant Select, members can choose which consultant they want to see and book an appointment straight away.
Manage follow-on care
All follow-on care, such a test requests or any further treatment, can be managed through Care Hub.
They'll also be able to check in on an existing claim.
Making it easier to claim with Vitality
Since the launch of Care Hub, the adoption of online care has been rapid.
Most claims start online
In 2025, 71% of all VitalityHealth claims began online1.
Everday care continues to rise
In 2024, Vitality GP, physiotherapy, Talking Therapies and Optical, Dental and Hearing treatment accounted for 70% of all VitalityHealth claims.2.
Shorter hospital stays
In 2024, members treated by Premier Consultants had, on average, 25% shorter hospital stays3
2 Definition of everyday care claims includes Vitality GP consultations, VitalityHealth Claims Insights Report 2025.
3 Compared to members treated by a non-Premier Consultants, VitalityHealth Claims Insights Report 2025.
Our Premier Consultants are delivering better client outcomes
We've created a carefully selected panel of Premier Consultants who deliver better treatment outcomes for our members. Including:
- Lower rates of hospital re-admission rates4
- Shorter hospital stays3
- Lower overall claims costs5
5 In 2024, members treated by Premier Consultants had, on average, 17% lower overall claims costs, VitalityHealth Claims Insights Report 2025.
Where to next?
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