Vitality GP
Online GP appointments, prescriptions, consultant referrals and more with the Vitality GP app.
Your clients can say goodbye to the doctor's waiting room
Our Vitality GP app makes it quick and easy for your clients to speak to a doctor about any aspect of their health, just as they would with their regular GP, at a time that suits them. A Vitality GP can offer medical help and wellness advice as well as issue private prescriptions and onward referrals.
Livi is the provider of the Vitality GP service and is registered with the Care Quality Commission – an independent regulator to ensure the service provides your clients with safe, effective, compassionate, high-quality care.
The benefits to your clients
Book GP appointments
Including evenings and Saturdays with fast consultant referrals if your client needs onward treatment. Plus, prescriptions delivered to your client’s chosen pharmacy, usually in hours.
Access to Priority Physio
Members can self-refer for access to our network of physiotherapists for a range of muscle, bone and joint issues.1
Mental health referrals
Members can self-refer for up to eight sessions of face-to-face counselling and cognitive behavioural therapy (CBT), as well as video consultations with a trained psychologist.
Trusted advice
Access to a pre-booking symptom checker as well as trusted physical and mental health information and wellness advice based on your clients’ lifestyle.
What's included?
Vitality GP consultations
Unlimited virtual GP video consultations through Vitality GP, each plan year for each member.2 Appointments are available from 08:00 – 20:00 Monday – Friday and 08:00 – 16:00 Saturdays, excluding Sundays and Bank Holidays.
Self-refer for treatments
Clients can refer themselves to see a physiotherapist from our Priority Physio network and self-refer to a Cognitive Behavioural Therapist or Counsellor from our Talking Therapies network. Bookable through the Vitality GP app and Care Hub.
Private prescriptions
Up to £100 per plan year that you can use towards paying for private prescriptions for short-term conditions only 3
Face-to-face GP consultations
Each member on the plan can get at least 2 face-to-face GP appointments each plan year. They'll need to make a £20 upfront payments for each appointment - we'll cover the rest
Access to Health Advice Line
Which provides fast, 24/7 expert clinical advice, support and guidance for non-urgent, non-life threatening conditions from trained healthcare professionals
Availability in other regions
Clients in the Channel Islands and Isle of Man
Members in these regions can't yet book an online consultation through the app, but we do have a separate video consultation service available for them. They can schedule a video consultation online through Doctors Clinic Group’s simple online booking form which will be sent directly to them by email. These clients can still use the Vitality GP app to access general mental and physical health information.
To claim back the cost of a private prescription, or to make a claim following the use of the online consultation service, members simply email [email protected] with the details of their request, their Vitality membership number and contact telephone number.
If your client requires medical advice and they’re 18 years old or over, they can get in touch with us directly on 0345 602 3523. Our opening hours are Monday - Friday: 8am - 7pm and Saturday: 9am - 1pm
Clients in Scotland and Northern Ireland
The Vitality GP app is available to your clients based in Scotland and Northern Ireland to book video consultations and use the Health Advice Line, as well as access general mental and physical health information.
We will continue to offer the online video consultation service through Doctors Clinic Group, to ensure there are no additional delays for your clients needing to see a GP.
Photo ID check
To help safeguard your clients and keep their personal and medical data secure, we’ve added a photo ID check to the Vitality GP app booking process.
They can do this in three simple steps:
- Take a picture of their photo ID using their phone’s camera. We accept passports, driver’s licences or National ID cards. Your clients can use the ‘Contact App support’ tab on the Vitality GP app to get in touch if they have a different form of photo ID.
- Check the name and date of birth on their ID matches the details we hold for them within the Vitality GP app.
- Upload the picture of their ID when they make a booking – they will only need to do this once.
If your client’s name or date of birth on the Vitality GP app is different to those on their ID, they can update their details by contacting Vitality on:
- 0345 602 3523 for Personal Healthcare and Business Healthcare clients.
- 0345 279 8865 for Corporate Healthcare clients.
Call charge information
Calls to '03' numbers cost no more than a national rate call to a 01 or 02 number, whether from a mobile or a landline. If you get inclusive free calls to local rate numbers with your landline or mobile tariff, calls to '03' numbers will be included.
Frequently asked questions
Where to next?
We're here to help
Your Business Consultant is always ready to support you.
2 Clients on a Vitality Essentials plan are limited to four consultations per plan year.
3 The £100 benefit can also be used towards the cost of minor diagnostic tests when ordered by a face-to-face private GP in our network. Clients on a Vitality Essentials plan do not have cover for private prescriptions and minor diagnostic tests