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Health insurance

Vitality GP

Online GP appointments, prescriptions, consultant referrals and more with the Vitality GP app.

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Your clients can say goodbye to the doctor's waiting room

Our Vitality GP app makes it quick and easy for your clients to speak to a doctor about any aspect of their health, just as they would with their regular GP, at a time that suits them. A Vitality GP can offer medical help and wellness advice as well as issue private prescriptions and onward referrals.

Livi is the provider of the Vitality GP service and is registered with the Care Quality Commission – an independent regulator to ensure the service provides your clients with safe, effective, compassionate, high-quality care. 

The benefits to your clients

Video GP

Book GP appointments

Including evenings and Saturdays with fast consultant referrals if your client needs onward treatment. Plus, prescriptions delivered to your client’s chosen pharmacy, usually in hours.

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Access to Priority Physio

Members can self-refer for access to our network of physiotherapists for a range of muscle, bone and joint issues.1

Mental health

Mental health referrals

Members can self-refer for up to eight sessions of face-to-face counselling and cognitive behavioural therapy (CBT), as well as video consultations with a trained psychologist.

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Trusted advice

Access to a pre-booking symptom checker as well as trusted physical and mental health information and wellness advice based on your clients’ lifestyle.

What's included?

Vitality GP consultations

Unlimited virtual GP video consultations through Vitality GP, each plan year for each member.Appointments are available from 08:00 – 20:00 Monday – Friday and 08:00 – 16:00 Saturdays, excluding Sundays and Bank Holidays.

Self-refer for treatments

Clients can refer themselves to see a physiotherapist from our Priority Physio network and self-refer to a Cognitive Behavioural Therapist or Counsellor from our Talking Therapies network. Bookable through the Vitality GP app and Care Hub.

Private prescriptions

Up to £100 per plan year that you can use towards paying for private prescriptions for short-term conditions only 3

Face-to-face GP consultations

Each member on the plan can get at least 2 face-to-face GP appointments each plan year. They'll need to make a £20 upfront payments for each appointment - we'll cover the rest

Access to Health Advice Line

Which provides fast, 24/7 expert clinical advice, support and guidance for non-urgent, non-life threatening conditions from trained healthcare professionals

Availability in other regions

Clients in the Channel Islands and Isle of Man

Members in these regions can't yet book an online consultation through the app, but we do have a separate video consultation service available for them. They can schedule a video consultation online through Doctors Clinic Group’s simple online booking form which will be sent directly to them by email. These clients can still use the Vitality GP app to access general mental and physical health information.

To claim back the cost of a private prescription, or to make a claim following the use of the online consultation service, members simply email [email protected] with the details of their request, their Vitality membership number and contact telephone number.

If your client requires medical advice and they’re 18 years old or over, they can get in touch with us directly on 0345 602 3523. Our opening hours are Monday - Friday: 8am - 7pm and Saturday: 9am - 1pm

Clients in Scotland and Northern Ireland

The Vitality GP app is available to your clients based in Scotland and Northern Ireland to book video consultations and use the Health Advice Line, as well as access general mental and physical health information.

We will continue to offer the online video consultation service through Doctors Clinic Group, to ensure there are no additional delays for your clients needing to see a GP.

Mobile interaction

Photo ID check

To help safeguard your clients and keep their personal and medical data secure, we’ve added a photo ID check to the Vitality GP app booking process.

They can do this in three simple steps:

  1. Take a picture of their photo ID using their phone’s camera. We accept passports, driver’s licences or National ID cards. Your clients can use the ‘Contact App support’ tab on the Vitality GP app to get in touch if they have a different form of photo ID.
  2. Check the name and date of birth on their ID matches the details we hold for them within the Vitality GP app.
  3. Upload the picture of their ID when they make a booking – they will only need to do this once.

If your client’s name or date of birth on the Vitality GP app is different to those on their ID, they can update their details by contacting Vitality on:

Call charge information

Calls to '03' numbers cost no more than a national rate call to a 01 or 02 number, whether from a mobile or a landline. If you get inclusive free calls to local rate numbers with your landline or mobile tariff, calls to '03' numbers will be included.

Frequently asked questions

We're here to help

Your Business Consultant is always ready to support you.

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Adviser Hub

Quote, apply and manage your clients online.

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Get in touch

Call us on 0345 051 0044. Lines open Monday-Friday 8.30am-5:30pm

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1 Treatment is covered in full when Out-patient Cover is selected. If Out-patient Cover is not selected up to 6 sessions of physiotherapy are available when arranged through our Priority Physio network. Available on all Personal Healthcare, Business Healthcare and Corporate Healthcare plans as part of Core Cover.

2 Clients on a Vitality Essentials plan are limited to four consultations per plan year.
3 The £100 benefit can also be used towards the cost of minor diagnostic tests when ordered by a face-to-face private GP in our network. Clients on a Vitality Essentials plan do not have cover for private prescriptions and minor diagnostic tests