Care Hub
Putting your clients in control of their health care.
The fast, easy way to access care
Care Hub is a fully digital journey for your clients to make a claim, or manage an ongoing claim. It connects your clients to the treatment they need, in just a few clicks.
Our goal is to give your clients full control of their end-to-end healthcare. And through Care Hub, they can:
- Access Cancer support and services, like Cancer risk assessments and our breast lump service
- Arrange to see a Vitality GP - at a time that suits them
- Arrange up to six physio and eight mental health sessions, without a GP referral
- If referred, choose their consultant and book an appointment straight away
- And keep track of their claims at every stage
A place to book care, all in one place
We're committed to giving your clients a seamless experience.
Through Care Hub your client will be able to:
- Make and manage claims entirely online
- Get an immediate referral from a Vitality GP for onwards treatment - they should expect a confirmation of the authorisation in minutes
- Able to request follow-up tests and treatments, if needed
Key features
Your clients can manage their healthcare, all in one place
Speak to a GP quickly
Your clients can book an appointment with a Vitality GP, at a time that suits them
Self-refer for treatment
Refer themselves for physiotherapy, mental health support, and Cancer risk assessments
Instant treatment decisions
Once care is requested through Care Hub, they'll receive an instant authorisation decision
Select and book consultants
Research and book consultants online, at a hospital local to them
Access their plan 24/7
Care Hub has everything your client needs to know about their plan, all in one place
Manage their plan
View and manage their approved treatments, bills and payments, and track progress
How does Care Hub work?
Arrange care
Care Hub can be accessed on Member Zone, under the Health tab.
Once in Care Hub, your client can book a GP appointment and self-refer for physiotherapy, and mental health sessions.
Receive instant authorisation
Following their GP appointment, if necessary, your client will receive an immediate digital authorisation of their care via email.
This will allow your clients to organise any follow-up appointments, treatments or prescriptions.
Through our Consultant Finder, members will also be able to select which consultant they want to see and book an appointment straight away.
Manage follow-on care
All follow-on care, such a test requests or any further treatment, can be managed through Care Hub.
They'll also be able to check in on an existing claim.
Making it easier to claim with Vitality
Since the launch of Care Hub, the adoption of online care has been rapid.
Most claims start online
Around 71% of all VitalityHealth claims in the first 7 months of 2025 started online1.
Lower waiting times
The average time from referral to results is only 3.4 days for digital skin diagnostics2.
Shorter hospital stays
Members seeing a Premier Consultant have 25% shorter hospital stays3.
1. Via Vitality GP and Care Hub, VitalityHealth Claims Insights Report, 2025.
2. Following a GP referral. Based on skin cancer diagnostics data from March – December 2024, VitalityHealth Claims Insights Report, 2025.
3. Compared to members treated by a non-Premier Consultant, VitalityHealth Claims Insights Report, 2025.
Our Premier Consultants are delivering better client outcomes
We've created a carefully selected panel of Premier Consultants who deliver better treatment outcomes for our members. Including:
- Lower rates of hospital re-admission
- Shorter hospital stays
- Seeing the right consultant, the first time
We've assessed consultants based on 500+ data points across treatment outcomes, clinical practice measures, and treatment efficiency.
Where to next?
We're here to help
Your Business Consultant is always ready to support you.
Contact our Care Team
Call us on 0345 602 3523. Lines open Monday-Friday 8am-7pm and Saturday 9am-1pm.
